Suggestions and Complaints

Suggestions and Complaints

At Naturalpes, your feedback is an integral part of what we do. Whether it’s a comment about a product, an idea for making our offerings more inclusive, or a complaint about an order, every message helps us improve. And that goes for everyone: loyal customers, people discovering Swiss CBD for the first time, or simply visitors to our website.

As a B Corp-certified company, we are committed to listening to everyone affected by our business—not just our customers. That’s why this page brings together two separate channels, designed to make it easy for you to share what matters to you.

An idea for greater inclusivity?

The accessibility and inclusivity of our products are a priority for Naturalpes. Have you noticed that some packaging could be easier to open, that certain information could be explained more clearly, or that a specific need hasn’t been addressed yet? Please share your thoughts with us. Your ideas directly inform our continuous improvement processes, whether it’s product development, the way we communicate, or the shopping experience on this site.

No suggestion is too small: it’s often by listening to the details of everyday life that the most useful changes come about.

Do you have a complaint?

Is your order late? Is a product not meeting your expectations? Do you have an issue with our customer service or communication? You can report it to us directly, in complete confidence. Every complaint is carefully reviewed; we’ll acknowledge receipt within 48 hours and aim to resolve it within approximately 10 business days. You may also choose to remain anonymous.

This commitment is part of our complaint process, which complies with B Corp standards and guarantees that everyone—whether a customer or not—has a transparent channel to be heard, along with the assurance that no negative consequences will result from a message submitted in good faith.

Other Ways to Contact Us

If you prefer more direct contact, you can reach our team by email at [email protected], by phone at +41 27 721 78 23, or via the website’s live chat.

Why Your Feedback Matters

Naturalpes Since 2017, our company has been built on a simple belief: well-being should be accessible to everyone. Your feedback—both positive and negative—is what allows us to keep this promise over the long term—product after product, order after order. Thank you for taking the time to share your thoughts with us.